UPDATE 1: Apparently
HttpContext.Current.Request.AnonymousID already uses the cookie internally, so there might be something that makes it stop working. I’ll update when I found out.
Today we received a support ticket as customers seeing corrupted carts data being lost – line items with invalid data, duplicated line items etc. “Corrupted data” is one of the alarming words that we take very seriously, so I decided to jump on it right away.
The setup is a load balancing environment, and the problem only happens with anonymous users. However, it can be “fixed” by turning on the sticky sessions mode. So basically, instead of having sessions on the memory of a server (so sessions on server A can’t be seen by server B, and vice versa), they need a mechanism (can be a database) to share sessions between servers.