Why (and when) should you contact Episerver developer support service.

Today I filed a bug, which I should have filed almost one year ago. I saw it several times, I even had solution for it, but I didn’t think/know it was a bug. It was reported here: http://world.episerver.com/forum/developer-forum/Problems-and-bugs/Thread-Container/2016/9/commerce-catalog-randomly-goes-empty-until-website-restart/  and here http://world.episerver.com/forum/developer-forum/Episerver-Commerce/Thread-Container/2016/6/addstaticattributepropertyvalues-object-reference-exception/

I’ve always wanted to say Episerver products are perfect frameworks and have no bugs at all. But that’s not true. Despite of having very talented developers and dedicated QAs, and a very high requirement for quality (“Quality is non-negotiable”), we still miss to catch some (very few) bugs.